Gluck

Customs clearing and freight forwarding

Drum Buffer Rope

Summary of Success

Gluck have been able to identify an additional 25% of additional productive capacity without any addition resource required.

System improvement enabled Gluck to manage by exception and provide superior service levels to their customers

Ensemble has guided us through a review of our operations, understanding the constraints and drivers of our processes. Significant incremental increases are being each month in our quest for overall productivity gains of 25%

Steve Bradtke, GM Operations

The Problem

On the leading edge of forwarding and clearing freight containers into and out of Australia, the introduction of a new CRM was seen as an opportunity to look at the challenges and opportunities facing their business.

The Solution

Ensemble's involvement ran from a preliminary analysis of process and metrics and educated staff in applying the principles. It also involved designing a tailored operating solution that identified, measured, and mitigated  the constraints on a systems wide basis using Drum Buffer Rope.